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Satrya, Alayana and Parasuraman, Balakrishnan (2006). Assessing Union Strategy in Postal Industry: Case Studies in Malaysia and Indonesia. In: Human Resource Management: Emerging Challenges of the Century. Third National Human Resource Management Conference, Bayview Hotel, Langkawi, Malaysia, (95-108). 26-28 November 2006. 71  
Satrya, Aryana and Parasuraman, Balakrishnan (2006). Constructing Joint Consultation Committee in Postal Industry: Case Studies in Malaysia and Indonesia. In: Human Resource Management: Emerging Challenges of the Century. Third National Human Resource Management Conference, Bayview Hotel, Langkawi, Malaysia, (109-120). 26-28 November 2006. 42