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Keeffe, Dominique, Bennett, Rebekah and Tombs, Alastair (2006). An investigation of cognitive, emotional and negative behavioural responses to service recovery strategies. In: George J. Avlonitis, Nikolaos Papavassiliou and Paulina Papastathopoulou, Sustainable Marketing Leadership: A synthesis of polymorphous axioms, strategies and tactics. Proceedings of the 35th EMAC Conference. European Marketing Academy Conference (35th, EMAC, 2006), Athens, Greece, (1-11). 23-26 May 2006. 86  
Keeffe, D., Bennett, R. and Tombs, A. G. (2006). Caveat venditor: How emotions and cognition influence consumers' negative behavioral responses to service recovery. In: N. M. Ashkanasy, Fifth International Conference on Emotions and Worklife (Emonet V) Conference program and Paper Abstracts. Fifth International Conference on Emotions and Worklife (Emonet V), Atlanta, GA, USA, (13). 10-12 August, 2006. 96  
Edwards, M. S., Keeffe, D. A. and Ashkanasy, N. M. (2006). Employee responses to organizational wrongdoing as coping strategies: A process model and integrative review. In: J. Kennedy and L. di Milia, Proceedings of the 20th Annual Conference of the Australian and New Zealand Academy of Management. 20th Annual Conference of the Australian and New Zealand Academy of Management, Yeppoon, Australia, (). 6-9 December 2006. 78  
Bennett, R., Hartel, C., Nguyen, D. T. T. and Keeffe, D. (2006). Motives for complaining to a third party. In: Academy of Management 2006 Annual Meeting Proceedings: Organizational Behavior Paper Abstracts. Annual Meetings of the Academy of Management, Atlanta, Georgia, (80-80). 11-16 August, 2006. 59