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Ganesan-Lim, Cheryl and Bennett, Rebekah (2005). Demographic differences in perceived service quality across active and passive contact services. In: J. Wirtz, SERVSIG Research Conference 2005: Abstracts & Program. SERVSIG Research Conference 2005, Singapore, (40-40). 2-4 June, 2005. 57  
Ganesan-Lim, Cheryl. (2004). Demographic differences in perceived service quality across active and passive contact services Honours Thesis, School of Business, The University of Queensland. 148 4
Ganesan-Lim, C., Russell-Bennett, R. and Dagger, T. (2008) The impact of service contact type and demographic characteristics on service quality perceptions. The Journal of Services Marketing, 22 7: 550-561. doi:10.1108/08876040810909677 101   Cited 16 times in Scopus16 0