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Dagger, T. and Sweeney, J. (2007). A comparison of service quality attribute weights across service experiences. In: DeMoranville, C. W., Academy of Marketing Science, World Marketing Congress, Verona, Italy, 2007. World Marketing Congress 2007, Verona, Italy, (137-137). 11-14 July, 2007. 147  
Dagger, T. S., Sweeney, J. C. and Johnson, L. W. (2007) A hierarchical model of health service quality: Scale development and investigation of an integrated model. Journal of Service Research, 10 2: 123-142. doi:10.1177/1094670507309594 395 2 66 Cited 105 times in Scopus105 0
Dagger, Tracey and Sweeney, Jillian (2004). A new perspective on service quality: A multi-dimensional, hierarchical scale. In: Jim Wiley and Peter Thirkell, Marketing Accountabilities and Responsibilities: ANZMAC 2004 Conference Proceedings. ANZMAC 2004: Australian and New Zealand Marketing Academy Conference, Wellington, New Zealand, (1-8). 29 November-1 December 2004. 140  
Ng, Sandy, Russell-Bennett, Rebekah and Dagger, Tracey (2007) A typology of mass services: The role of service delivery and consumption purpose in classifying service experiences. Journal of Services Marketing, 21 7: 471-480. doi:10.1108/08876040710824834 317   Cited 21 times in Scopus21 0
McColl-Kennedy, J. R., Vargo, S., Dagger, T. and Sweeney, J. (2009). Customers as resource integrators: Styles of customer co-creation. In: Service-Dominant Logic, Service Science, and Network Theory. The 2009 Naples Forum on Services, Capri, Italy, (). 16-19 June, 2009. 208  
Dagger, Tracey S. and O'Brien, Timothy K. (2010) Does experience matter? Differences in relationship benefits, satisfaction, trust, commitment and loyalty for novice and experienced service users. European Journal of Marketing, 44 9-10: 1528-1552. doi:10.1108/03090561011062952 71   9 Cited 22 times in Scopus22 0
Dagger, Tracey S., David, Meredith E. and Ng, Sandy (2011) Do relationship benefits and maintenance drive commitment and loyalty?. Journal of Services Marketing, 25 4: 273-281. doi:10.1108/08876041111143104 102 1 4 Cited 8 times in Scopus8 1
Raciti, Maria M. and Dagger, Tracey S. (2010) Embedding relationship cues in written communication. Journal of Services Marketing, 24 2: 103-111. doi:10.1108/08876041011031082 96   0 Cited 0 times in Scopus0 0
O'Brien, T., Dagger, T. and Nguyen, D. (2007). Exploring the effect of relationship duration on the association between core service benefits, relational benefits and relationship outcomes. In: Thyne, M., Deans, K. R. and Gnoth, J., ANZMAC 2007 Reputation, Responsibility, Relevance: Conference Proceedings. Australian and New Zealand Marketing Academy (ANZMAC) Conference 2007, Dunedin, New Zealand, (1965-1974). 3-5 December, 2007. 76  
Danaher, P., Dagger, T. and Smith, M. (2009). Forecasting television ratings. In: 2009 INFORMS Marketing Science Conference, Michigan, USA, (). 4-6 June 2009. 42  
McColl-Kennedy, Janet R., Vargo, Stephen L., Dagger, Tracey S., Sweeney, Jillian C. and van Kasteren, Yasmin (2012) Health care customer value cocreation practice styles. Journal of Service Research, 15 4: 370-389. doi:10.1177/1094670512442806 196 3 20 Cited 35 times in Scopus35 4
Dagger, T. S., Danaher, P. J. and Gibbs, B. J. (2009) How often versus how long: The interplay of contact frequency and relationship duration in customer-reported service relationship strength. Journal of Service Research, 11 4: 371-388. doi:10.1177/1094670508331251 111   13 Cited 19 times in Scopus19 0
Dagger, T., Danaher, P. and Gibbs, B (2009). Keeping and Interacting with Your Customers: How Often versus How Long. In: Bernd Stauss, Proceedings of the QUIS 11 - Moving forward with service quality. QUIS 11 - The Services Conference, Wolfsburg, Germany, (). 11-14 June 2009. 56  
Lawley, Meredith and Dagger, Tracey (2003). Managing Supply and Demand. In J. R. McColl-Kennedy (Ed.), Services marketing: A managerial approach (pp. 192-209) Milton: John Wiley & Sons. 67 8
Nguyen, Doan, McColl-Kennedy, Janet R. and Dagger, Tracey S. (2012) Matching service recovery solutions to customer recovery preferences. European Journal of Marketing, 46 9: 1171-1194. doi:10.1108/03090561211247865 168 3 3 Cited 3 times in Scopus3 0
Dagger, Tracey, S. and David, Meredith E. (2009). Satisfaction-Loyalty: It’s Not that Simple. In: 2009 AMS Annual Conference “Marketing for a Better World”. Academy of Marketing Science 2009 Annual Conference, Baltimore, Maryland, (). 20- 23 May 2009. 36  
Dagger, Tracey and Sweeney, Jillian (2003). Service decision-making: The interrelationship of service quality, satisfaction, quality of life and behavioural intent.. In: Gus Geursen, Rachel Kennedy and Monica Tolo, Proceedings. ANZMAC 2003 – Australian and New Zealand Marketing Academy Conference. ANZMAC 2003 – Australian and New Zealand Marketing Academy Conference, Adelaide, Australia, (). 1-3 December 2003. 122 162
Ng, S. H. M. and Dagger, T. (2008). Service experience: Affect formation and evaluation. In: Spanjaard, D., Denize, S. and Sharma, N., Australian and New Zealand Marketing Academy Conference 2008: Marketing: Shifting the Focus from Mainstream to Offbeat. Australian and New Zealand Marketing Academy (ANZMAC 2008), Sydney, Australia, (1-9). 1-3 December 2008. 76  
Ng, S. H. M. and Dagger, T. (2007). Service experience evaluation: The interrelationships of customer affect and service outcomes. In: Thyne, M., Deans, K. R. and Gnoth, J., ANZMAC 2007 Reputation, Responsibility, Relevance: Conference Proceedings. Australian and New Zealand Marketing Academy (ANZMAC) Conference 2007, Dunedin, New Zealand, (2664-2673). 3-5 December, 2007. 72  
Dagger, Tracey and Lawley, Meredith (2003). Service Quality. In J. McColl-Kennedy (Ed.), Services marketing: A managerial approach (pp. 72-100) Brisbane: John Wiley & Sons. 56 8
Dagger, Tracey S. and Sweeney, Jillian C. (2007) Service quality attribute weights: How do novice and longer-term customers construct service quality perceptions. Journal of Service Research, 10 1: 22-42. doi:10.1177/1094670507303010 125 2 26 Cited 38 times in Scopus38 0
Chenet, Pierre, Dagger, Tracey S. and O'Sullivan, Don (2010) Service quality, trust, commitment and service differentiation in business relationships. Journal of Services Marketing, 24 4-5: 336-345. doi:10.1108/08876041011060440 116   11 Cited 22 times in Scopus22 0
Dagger, Tracey S. and Sweeney, Jillian C. (2005). Shifts in service quality attributes over the customer-provider relationship. In: Sharon Purchase, ANZMAC 2005 Conference Proceedings: Broadening the Boundaries. Australia and New Zealand Marketing Academy Conference (ANZMAC, 2005), Fremantle, WA, Australia, (31-38). 5-7 December 2005. 52  
Dagger, T. (2006) The 1st Annual Emerald/EFMD Outstanding Doctoral Research Awards 2005. International Journal of Service Industry Management, 17 1: 101-101. 80   0
Ng, H. M. S. and Dagger, T. S. (2006). The antecedents and consequences of customer emotions in collective hedonic services: An exploratory study. In: Y. Ali and M. van Dessel, Australian & New Zealand Marketing Academy Conference: Advancing Theory, Maintaining Relevance. Australian & New Zealand Marketing Academy Conference, Brisbane, Australia, (1-10). 4-6 December 2006. 84  
Ng, Sandy, Dagger, Tracey and Bennett, Rebekah (2005). The antecedents and consequences of customer emotions in the consumption of collective mass hedonic services: A conceptual model. In: Sharon Purchase, ANZMAC 2005 Conference Proceedings: Broadening the Boundaries. Australia and New Zealand Marketing Academy Conference (ANZMAC, 2005), Fremantle, WA, Australia, (188-196). 5-7 December 2005. 71  
Ward, T. and Dagger, T. S. (2007) The complexity of relationship marketing for service customers. Journal of Services Marketing, 21 4: 281-290. doi:10.1108/08876040710758586 381   Cited 26 times in Scopus26 0
Dagger, Tracey S. and Sweeney, Jillian C. (2006) The effect of service evaluations on behavioral intentions and quality of life. Journal of Service Research, 9 1: 3-18. doi:10.1177/1094670506289528 80 2 24 Cited 38 times in Scopus38 0
Ganesan-Lim, C., Russell-Bennett, R. and Dagger, T. (2008) The impact of service contact type and demographic characteristics on service quality perceptions. The Journal of Services Marketing, 22 7: 550-561. doi:10.1108/08876040810909677 98   Cited 13 times in Scopus13 0
Bowden, J. L. H., Dagger, T. S. and Elliott, G. (2009). The role of relational antecedents and the effect of experience in the development of service loyalty. In: Tojib, D., Sustainable Management and Marketing: ANZMAC 2009 Conference Proceedings. Australian and New Zealand Marketing Academy (ANZMAC) Conference 2009, Melbourne, Australia, (1-6). 30 November - 2 December 2009. 79