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Butler, Carly W., Danby, Susan and Emmison, Michael (2011) Address terms in turn beginnings: Managing disalignment and disaffiliation in telephone counseling. Research on Language and Social Interaction, 44 4: 338-358. doi:10.1080/08351813.2011.619311 97   3 Cited 3 times in Scopus3 0
Butler, Carly W., Potter, Jonathan, Danby, Susan, Emmison, Michael and Hepburn, Alexa (2010) Advice-implicative Interrogatives: Building “Client-centered” Support in a Children’s Helpline. Social Psychology Quarterly, 73 3: 265-287. doi:10.1177/0190272510379838 142   22 Cited 25 times in Scopus25 0
Harris, Jess, Danby, Susan, Butler, Carly W. and Emmison, Michael (2010). Building a case for telephone counselling: The use of contingency-oriented requests to change counselling modalities. In: Conference proceedings: 7th Australasian Symposium on Conversation Analysis and Membership Categorisation Analysis. 7th Australasian Symposium on Conversation Analysis and Membership Categorisation Analysis, Wellington, New Zealand, (). 24-25 November 2010. 89 4
Harris, Jessica, Danby, Susan, Butler, Carly W. and Emmison, Michael (2012) Extending client-centered support: Counselors' proposals to shift from e-mail to telephone counseling. Text and Talk, 32 1: 21-37. doi:10.1515/text-2012-0002 73   2 Cited 4 times in Scopus4 0
Harris, Jessica, Danby, Susan, Butler, Carly and Emmison, Michael (2010). Extending client-centred support: Counsellors’ proposals to shift from email to telephone counselling. In: Proceedings. The Conference of the International Association on Language and Social Psychology. International Conference on Language and Social Psychology (ICLASP 12), Brisbane, Qld, Australia, (23-23). 16-20 June 2010. 53  
Danby, Susan, Baker, Carolyn and Emmison, Michael (2005). Four Observations on Openings in Calls to Kids Help Line. In C. Baker, M. Emmison and A. Firth (Ed.), Calling for Help: Language and Social Interaction on Telephone Helplines (pp. 133-151) Amsterdam / Philadelphia: John Benjamins. 335 3
Danby, Susan, Butler, Carly W. and Emmison, Michael (2011) Have you talked with a teacher yet?’: How helpline counsellors support young callers being bullied at school. Children & Society, 25 4: 328-339. doi:10.1111/j.1099-0860.2011.00379.x 38   3 Cited 4 times in Scopus4 0
Butler, Carly W., Danby, Susan, Emmison, Michael and Thorpe, Karen (2010). Managing medical advice seeking in calls to child health line. In Alison Pilnick, Jon Hindmarsh and Virginia Teas Gill (Ed.), Communication in healthcare settings: Policy participation and new technologies (pp. 31-47) United Kingdom: Wiley-Blackwell. 60 2
Butler, Carly W., Danby, Susan, Emmison, Michael and Thorpe, Karen (2009) Managing medical advice seeking in calls to Child Health Line. Sociology of Health and Illness, 31 6: 817-834. doi:10.1111/j.1467-9566.2009.01179.x 73   5 Cited 6 times in Scopus6 0
Emmision, Michael, Butler, Carly W. and Danby, Susan (2011) Script proposals: A device for empowering clients in counselling. Discourse Studies, 13 1: 3-26. doi:10.1177/1461445610387734 53   8 Cited 8 times in Scopus8 0
Emmison, Michael and Danby, Susan (2007) Troubles announcements and reasons for calling: Initial actions in opening sequences in calls to a national children's helpline. Research On Language And Social Interaction, 40 1: 63-87. doi:10.1080/08351810701331273 347 4 12 Cited 14 times in Scopus14 0
Harris, Jessica, Theobald, Maryanne, Danby, Susan, Reynolds, Edward and Rintel, E. Sean (2012). "What's going on here?" The pedagogy of a data analysis session. In Alison Lee and Susan Danby (Ed.), Reshaping doctoral education: International approaches and pedagogies (pp. 83-95) Abingdon, England, U.K.: Routledge. 55 7
Harris, Jessica, Theobald, Maryanne, Danby, Susan, Reynolds, Edward and Rintel, E. Sean (2012). 'What's going on here?' The pedagogy of a data analysis session. In Alison Lee and Susan Danby (Ed.), Reshaping doctoral education : international approaches and pedagogies (pp. 83-95) Abingdon Oxon, U.K.: Routledge. 24   0
Danby, Susan, Butler, Carly W. and Emmison, Michael (2009) When ‘listeners can’t talk’. Australian Journal of Communication, 36 3: 91-114. 62