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Borchardt, K. and Croud, J. A. (2001). Digital reference service: A new service or the next logical step?. In: Educause in Australia 2001: The power of 3. Educause 2001: The power of 3, Gold Coast, Qld, (). 20-23 May, 2001. 72  
Schmidt, J. B., Croud, J. A. and Manning, M. G. (2002). From lackey to leader: the evolution of the librarian in the age of the Internet. In Jerzy Kisielnicki (Ed.), Modern Organizations in Virtual Communities (pp. 159-170) Hershey, PA, USA: IRM Press. 79  
Croud, J. A., Manning, M. G. and Schmidt, J. B. (2000). From lackey to leader: The evolution of the librarian in the age of the Internet. In: M. Khosrowpour, Challenges of Information Technology Management in the 21st Century. 2000 Information Resources Management Association International Conference, Anchorage, Alaska, USA, (505-508). 21-24 May 2000. 54   0
Turnbull, D. A., Frost, D. A. and Croud, J. A. (2000). Out of Focus and Into the Frame: Information Skills Benchmarking at the University of Queensland Library. In: K. Appleton, C. MacPherson and D. Orr, Lifelong Learning Conference: Papers from the inaugural international Lifelong Learning Conference. International Conference on Lifelong Learning: Development of Generic Skills in Higher Education, Yeppoon, Queensland, (222-227). 17th - 19th July, 2000. 609 415
Schmidt, J. B. and Croud, J. A. (2000). The University of Queensland Library: A case study in building a culture of continuous improvement. In: Pat Wressell Associates, Proceedings of the 3rd Northumbria International Conference on Performance Measurement in Libraries and Information Services. 3rd Northumbria International Conference on Performance Measurement, Northumberland, England, (119-123). 27-31 August 1999. 89